> This page is for version v2 (default).
> For other versions, use one of these documentation indexes:
> - v2 (default): https://developers-beta.clearpay.co.uk/v-2/llms.txt
> - v1: https://developers-beta.clearpay.co.uk/v-1/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers-beta.clearpay.co.uk/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers-beta.clearpay.co.uk/_mcp/server.

# Manual Refunds

> **Caution**
>
> Only process refunds through your eCommerce platform.

Any refunds processed in the Business Hub are not visible in your eCommerce platform, and you must manually reconcile them.

After opening an order in the Business Hub an **Issue Refund** button appears.

![An open order with the 'Issue Refund' button circled](/_fern-files/_img/f87bf3623000583be12437697634d70d999204e67d41ea1be24a68c44fcd64aa.webp)

You can make partial and full refunds up to the order total. You must enter your password to confirm the refund.

> **Caution**
>
> You cannot refund more than the original order amount.

![Issue refund popup](/_fern-files/_img/6c1ba58069c0d9f892e960cb855f28dc2bf1c45cdf8a001ccb0f60fbb9322dae.webp)

When the refund is complete it shows the Clearpay order page. A line item called `Less Returns` under the *Order total* shows the amount of the refund.

![The order page with a line item called Less Returns highlighted](/_fern-files/_img/fbcd6e5c8aef472254aef84fb0652dacfa4dee2a31b864c82fbaf293903c7486.webp)

> **Note**
>
> Users with *Read Only* access cannot process refunds. All other levels of user can make refunds.

## Learn More About Processing Refunds

Visit: [Help For Merchants - Refunds](https://help.business.clearpay.co.uk/hc/en-gb/categories/6500156518425-Orders-Refunds)