> This page is for version v2 (default).
> For other versions, use one of these documentation indexes:
> - v2 (default): https://developers-beta.clearpay.co.uk/v-2/llms.txt
> - v1: https://developers-beta.clearpay.co.uk/v-1/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers-beta.clearpay.co.uk/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers-beta.clearpay.co.uk/_mcp/server.

# Unsuccessful Orders

Clearpay is committed to supporting responsible spending. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to your website’s checkout page with a notification that the order has not been approved. The customer can then attempt to complete the purchase using a different payment method or try again.

Our rules and approval process are in place to help Clearpay responsibly offer a completely free service to our customers. Clearpay does not approve 100% of orders, but we do make a fresh assessment each time a customer attempts an order with us.

Should the customer request further detail you can direct them to visit [help.clearpay.co.uk/](https://help.clearpay.co.uk/) or contact [Clearpay Customer Support](./customer-support)