> This page is for version v2 (default).
> For other versions, use one of these documentation indexes:
> - v2 (default): https://developers-beta.clearpay.co.uk/v-2/llms.txt
> - v1: https://developers-beta.clearpay.co.uk/v-1/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers-beta.clearpay.co.uk/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers-beta.clearpay.co.uk/_mcp/server.

# Business Hub Access

You can log in to the Business Hub here:\
[https://hub.clearpay.co.uk/gb](https://hub.clearpay.co.uk/gb)

> **Trouble logging in?**
>
> If you have trouble logging in, try clearing your browser's session cookies and try again.
>
> **Forgotten your password?**
>
> Click [here](https://hub.clearpay.co.uk/forgot-password) to reset your password.

## New User Accounts

### Production

You can ask for a user to be added to your Business Hub, contact our [Merchant Admin team](https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406) with the following details:

* User's first name
* User's last name
* User's email address
* Level of access

For **Sandbox Business Hub** access - contact your delivery manager or Clearpay account manager.

## Role Access

There are only three standard user access types:

* Hub Admin

* User

* Read Only

The various access rights are in the tables below.

**Clearpay Business Hub**

| Permissions                                         | Hub Admin | User | Read Only |
| --------------------------------------------------- | --------- | ---- | --------- |
| Access to tax invoices                              | Yes       | Yes  | Yes       |
| Access to settlement info                           | Yes       | Yes  | Yes       |
| Process refunds                                     | Yes       | Yes  | No        |
| View orders                                         | Yes       | Yes  | Yes       |
| Edit orders                                         | Yes       | Yes  | No        |
| View shop directory                                 | Yes       | Yes  | Yes       |
| View and edit shop directory                        | Yes       | Yes  | No        |
| View and edit team members                          | Yes       | Yes  | No        |
| View banking                                        | Yes       | No   | No        |
| View and edit banking                               | Yes       | No   | No        |
| View Clearpay IQ                                    | Yes       | Yes  | Yes       |
| View and edit custom access types                   | Yes       | No   | No        |
| View activity logs                                  | Yes       | No   | No        |
| View disputes                                       | Yes       | Yes  | Yes       |
| Manage disputes                                     | Yes       | No   | No        |
| Manage Clearpay products                            | Yes       | No   | No        |
| View account settings                               | Yes       | Yes  | Yes       |
| Manage account settings and sensitive business data | Yes       | No   | No        |

**In the Merchant Portal**

| Permissions                       | Hub Admin | User | Read Only |
| --------------------------------- | --------- | ---- | --------- |
| View and download tax invoices    | Yes       | Yes  | Yes       |
| View and download settlement info | Yes       | Yes  | Yes       |
| View order                        | Yes       | Yes  | Yes       |
| Edit orders                       | Yes       | Yes  | No        |
| Process refunds                   | Yes       | Yes  | No        |
| Edit shipped status               | Yes       | Yes  | No        |

## Business Hub Activation Email

When user accounts are created you receive an activation email.

* The activation email will contain a link that is active for 45 minutes.
* Use the [forgot password](https://hub.clearpay.co.uk/forgot-password) feature if the activation link is no longer active.

### Activation Link Expired? Didn’t receive the activation email?

* Activation and ‘Forgot my Password’ emails are sent from [donotreply@clearpay.com](mailto:donotreply@clearpay.com)
* Please check your Junk or Spam mailbox
* Try adding [donotreply@clearpay.com](mailto:donotreply@clearpay.com) to your safe senders list