For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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HomeGuidesAPI Reference
  • Introduction to Clearpay
    • Getting Started with Clearpay Online
    • Using an existing platform
    • Cross Border Trade
  • Setting up Clearpay
    • Platforms Quickstart
    • In-Store Operations
    • Adobe Commerce (Magento 2)
    • Ecwid
    • Shopify
    • Wix
    • WooCommerce
  • Payment Gateway
    • Adyen
    • Apexx
    • Cybersource
    • Stripe
    • Thunes
  • Using the Clearpay API
    • API Quickstart
    • Sandbox Environments
    • API Calls & Payment Flows
    • Certification Testing
    • Standard checkout
    • Express checkout
    • The Clearpay checkout widget
    • Using Clearpay analytics
    • Data requirements for select verticals
  • Clearpay Messaging
    • Getting Started
    • Placement
    • Implementation
    • Migration
    • Launch Clearpay Info Modal Anywhere
  • Marketing
    • UK Marketing Resources
  • Express checkout
    • Express Checkout
  • Merchant Operations
    • Getting Started
    • Getting Paid
    • UK Business Hub
    • Customer Service
      • Refunds and Exchanges
      • Unsuccessful Orders
      • Payment Schedule
      • Clearpay Merchant Site FAQs
    • Support
  • Getting Started with Clearpay Online
  • What is Clearpay?
  • How Does Clearpay Work?
  • Using an existing platform
  • Cross Border Trade
  • Platforms Quickstart
  • In-Store Operations
  • Adobe Commerce (Magento 2)
  • Install Extension
  • Configure Extension
  • Update Extension
  • Ecwid
  • Shopify
  • Add Clearpay at Checkout
  • Clearpay On-Site Messaging App
  • Manually Add Clearpay Site Messaging to Theme
  • Shopify Manual Capture
  • Shopify Order Reconciliation
  • Shopify Test Mode
  • Add a Clearpay Banner to Shopify
  • Hide Payment Methods at Checkout
  • Shopify FAQ
  • Wix
  • Frequently asked questions
  • WooCommerce
  • Advanced configuration
  • Frequently asked questions
  • Currency Conversion
  • Configure plugin
  • Hooks
  • PrestaShop
  • BigCommerce
  • Salesforce Commerce Cloud
  • Rocketspark
  • OpenCart
  • Aero Commerce
  • Adyen
  • Apexx
  • Cybersource
  • Stripe
  • Thunes
  • API Quickstart
  • Sandbox Environments
  • API Calls & Payment Flows
  • 1. Create Checkout
  • 2a. Direct Capture
  • 2b. Deferred Capture
  • Refunds
  • User-Agent Header
  • Certification Testing
  • Standard checkout
  • Express checkout
  • The Clearpay checkout widget
  • Using Clearpay analytics
  • Data requirements for select verticals
  • Getting Started
  • Placement
  • Implementation
  • Migration
  • Launch Clearpay Info Modal Anywhere
  • Express Checkout
  • Integrated vs Deferred Shipping
  • Setup
  • Integrated Shipping
  • Optional Integrated Shipping Features
  • Deferred Shipping
  • Checkout Widget
  • Express Checkout Reference Information
  • Getting Started
  • Getting Paid
  • UK Business Hub
  • Business Hub Access
  • Business Hub Credentials
  • Searching Orders
  • Settlement Reports
  • Tax Invoices
  • Manual Refunds
  • Customer Service
  • Refunds and Exchanges
  • Unsuccessful Orders
  • Payment Schedule
  • Clearpay Merchant Site FAQs
  • Support
  • Clearpay Status
  • Customer Support
  • Merchant Support
  • Google Analytics
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Merchant Operations

Customer Service

  1. Refunds and Exchanges
  2. What order management tools are available?
  3. Unsuccessful Orders
  4. How should I handle an unsuccesful order made by a customer?
  5. Payment Schedule
  6. How does the customer payment schedule work?
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